Store Policy

WELCOME TO HAGGERTY’S MUSIC!

We want to make sure you receive world class products, exceptional service, and we are here every step of the way. Music experts are available to answer any questions you may have and we will be there through purchase, delivery, and your first moments with your new gear. If you need to return an item, reach out to us by phone or email. 605-348-6737 or brian@haggertysmusic.com

SHIPPING POLICY

Haggerty’s Music will ship to virtually ANYWHERE in the world:

Haggerty’s Music ships most orders with UPS and USPS, providing our valued customers with the comfort that comes with excellent point to point tracking information and full insurance on your purchase.

Haggerty’s Music loves SAME DAY shipping:
We know you want your gear and you want it fast and with minimal hassle! As such we strive to offer SAME DAY shipping on all orders that are received no later than 3:00 PM (CST). Because we fully inspect every instrument that goes out the door prior to packing this isn't always possible. We would rather your setup be perfect than to ship you a guitar that won't play like a dream when you open the case for the first time. If we are unable to ship your purchase the same day we will ship it the following business day.

Haggerty’s Music LOVES International shipping:
Haggerty’s Music has the distinct honor of a broad client base from all over the world. We have shipped our products to nearly every corner of this great planet! We want you to know that whether you're in Europe, Asia, South America, Australia or beyond, we want to do business with you. Shipping quotes and prices do not include VAT or other import taxes which vary from country to country. Buyer is responsible for all import taxes and duty. Please contact your local customs office to determine what fees and taxes you will be assessed upon delivery into your country.

Manufacturer's Restrictions:
Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations. However, we often have used versions of those products available which can be shipped ANYWHERE in the world. Please contact us here to see if we have used stock available for you.

Tracking & Delivery Confirmation:
After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.

Delivery Time:
Our standard shipping services, UPS Ground and USPS Priority Mail, deliver anywhere in the contiguous 48 United States within 3-5 business days.

RETURN POLICY

New Items

Returnable within 14 days of delivery.

Used & Vintage Items

Returnable within 14 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs/fees unless the item was not received as described.

SPECIAL CONDITIONS

Returning Your Purchase

From the moment your gear arrives, you have 14 days to thoroughly inspect it. We recommend opening and checking your purchase within 24 hours of delivery—that way you have plenty of time to reach out if anything's not quite right. To qualify for a full refund, we just need the item back exactly as it arrived—no signs of use or play wear, with all original packaging, case candy, certificates, and accessories intact.

Vintage & Used items:

Most vintage & used items may be returned within 14 days from the date of delivery for a full refund. Our detailed quality checks allow us to stand behind every vintage and used instruments we sell with the utmost confidence. If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis.

WHEN WILL I GET MY REFUND?

We're committed to a quick and concise refund of your purchase! The time period to get your refund includes the transit time for us to receive your return from the shipper (1-7 business days depending on the carrier), the time it takes us to process your return once we receive it (1-2 business day), and the time it takes your bank to process our refund request (1-5 business days depending on your bank).

HOW IT WORKS

Full Refund—We Cover Shipping If...

We sent you wrong item.
The item is defective.
The carrier damaged your gear in transit.
In these cases, we cover all shipping costs and provide a full refund or replacement.

What Qualifies As A Defect?

Non-functioning electronics, pickups, or speakers
Structural issues (cracked neck joint, broken truss rod, damaged cabinet)
Severe playability problems that can't be corrected with setup or minor fret work
Significant cosmetic blemishes

What Does NOT Qualify As A Defect?

Setup preferences on instruments (action height, string gauge, intonation) given that setups can and do shift during transit
Tone preferences or subjective sound characteristics
Subjective feel preferences
Minor cosmetic variations in wood, finish, or tolex
Minor weight differences

Standard Returns (Changed Your Mind)

If You Decide To Return Your Purchase Within The 14-Day Window...

You cover return shipping (we recommend fully insured, trackable service).
The item must return in unused, as-delivered condition.
All original boxes, packing materials, and accessories must be included.
If the item was sold with free shipping, our cost/processing fees from the original outbound shipment will be deducted from your refund.
If there's any evidence of use (pick marks, protective pickguard film removed, wear on amp controls or tolex, removed pedal backing, etc.), a minimum 15% restocking fee helps us restore the item to an open-box condition for the next customer.

AFTER 14 DAYS

After the inspection window closes, your gear is officially yours and not eligible for a return. We're confident in every item we send out, and we're here to support you long after your purchase with setup advice, warranty assistance, and ongoing service.

THE FINE PRINT

Layaways And Special Orders:

Special orders and items purchased through our in-store layaway program are only refundable via in-store credit.

Exclusions:

Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, earbuds, earplugs, and harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.

INTERNATIONAL ORDERS USING FREIGHT FORWARDING OR 3RD-PARTY SHIPPERS:

We love serving players around the world, and we want your gear to arrive safely and play its best. Wooden instruments and electronic items are sensitive to long, multi-leg journeys, changing climates, and extended warehousing. To keep expectations clear and protect everyone involved, the following terms apply to any order that is shipped to a third-party shipper, freight forwarder, or consolidation warehouse...

Returns After Export:

Once the instrument enters the custody of your third-party shipper and leaves the U.S., our return and exchange policy is no longer available. No returns, exchanges, partial refunds, or credits will be offered for any reason after export.

Risk And Responsibility:

The buyer assumes all risk and cost associated with international transit after delivery to the U.S. address. This includes handling by third-party shippers, warehousing, ocean or air freight, customs processing, and last-mile delivery in the destination country. Any damage, loss, delay, or seizure occurring after delivery to your third-party shipper must be claimed with that shipper or their insurer.

INTERNATIONAL SHIPPING

We are currently limiting our international shipments to a case by case basis. Please contact us with the exact delivery address so that we can evaluate shipping costs and logistics. International Shipping Rates are subject to change depending on buyer location.

Our international shipping rates should be reflected on the item listing at the checkout process. Feel free to message us directly for shipping quotes on specific items or with any questions.

All shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.

If you order contains Rosewood, or any other CITES restricted woods, your shipment might be delayed due to Customs processing standards that Haggerty's Musicworks is subject to as the shipper.
Most of our preset shipping rates are for USPS International Service. USPS is typically less expensive than UPS, but their international tracking system is not as accurate. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping to all countries via USPS and/or UPS. Some brands cannot be shipped internationally due to manufacturer restrictions. Feel free to message us with any questions.
We are unable to ship to Russia and Ukraine.

CLAIMS

In the unfortunate event an item is damaged in shipping, there are a few simple steps you can take to hasten the process and help us amend the situation:

Two pictures of the box, displaying all sides.
Any close up photos of damage to the box.
Pictures of the damage to the item.
A quick blurb from you about what you noticed upon opening the package.

We will send you a call tag to have the guitar shipped back to us, and we will work with you to either find a replacement or issue a full refund in the form of your original payment method.

LAYAWAY POLICY

Got to have that gear!?!?

Mandatory payments due every 30 days.
Layaways which are delinquent in payments by 30 days without contact will be considered forfeited and returned to stock.
Down payment required is 25% of total purchase.
All layaways must be paid in full within 90 days.
By providing customer information and telephone number or email address to Haggerty's Music, You expressly agree that Haggerty's Music and its affiliates may use the layaway contract information for marketing messages.
Cancellation of Layaway will be allowed within 5 days of the agreement with a $10.00 cancellation fee. All cancellations of layaway after 5 days will be ineligible for refund.